Cancellations, Returns & Exchanges

Welcome to Laavanyavati. This policy outlines our terms regarding cancellations, returns, and exchanges for products purchased through www.laavanyavati.com.

 

1. CANCELLATIONS

Can I cancel my order?

Yes, Laavanyavati offers a 24-hour cancellation window for all products. However, the following conditions apply:

Within 24 hours of order placement:

    1. You may cancel your order for a full refund to your original payment method or to your Laavanyavati Wallet.

Between 24–72 hours:

    1. Cancellations are not permitted, as most items are made to order.
    2. If you need to make an exception, please get in touch with our team at care@laavanyavati.com.

      If accepted:
      1. A 15% deduction will apply to refunds to the original payment method.
      2. If you choose a refund to your Laavanyavati Wallet, no deduction will be applied.

After 72 hours:

    1. Cancellations are not permitted, as most items are made to order.
    2. If you need to make an exception, please contact our team at care@laavanyavati.com.

      If accepted:
      1. Refunds will be issued only to the Laavanyavati Wallet.
      2. 20% deduction will apply for refunds.
      3. For customisation orders, a 50% deduction will apply, and the refund will be issued only to the Laavanyavati Wallet.

What if I reject the delivery (Return to Origin - RTO)?

If an order is rejected at delivery or returned to the origin, the following charges will be deducted from the refund, and the refund will be credited to the Laavanyavati Wallet only.

    1. For Made to Order (MTO) products, a 25% charge applies to all orders.
    2. For Ready to Ship (RTS) products, a 25% charge is applicable when the discount for a Laavanyavati Exclusive product is greater than 50% or the discount for other designers is greater than 30%
    3. For Ready to Ship (RTS) products, a 15% charge is applicable when the discount for a Laavanyavati Exclusive product is below 50%, or the discount for other designers is below 30%
    4. For customised products returned via RTO, a 50% deduction will apply.


2. RETURNS & EXCHANGES

What is the return window?

India orders:

    1. You must initiate a return request within 2 days of product delivery.
    2. The address of pickup will be the same as the address of delivery & cannot be updated

International orders:

    1. You must initiate a return request within 3 days of product delivery.

Which products are not eligible for return or exchange?

  • Items that are used, worn, damaged, or missing original packaging/tags
  • Customized styles
  • Products from the warehouse sale
  • Items reshipped once already
  • Items that are explicitly mentioned as non-returnable at the product page

Condition of products for return/exchange

  • Any product eligible for return or exchange must be unworn, unused, and unwashed.
  • Products found to be worn, used, damaged, or soiled will not be accepted.
  • Products returned under this policy will be subject to quality testing/inspection. Items that fail the quality inspection will not be eligible for return.
  • If the product’s original tags are attached, they must be intact for the return to be processed. If the original tags are missing, Laavanyavati may decline the request and return the item to the customer.
  • For India orders, please retain the original packaging. For returns, please include the product with the return. This helps us get the product back in as-is condition & enables us to process refunds promptly (as applicable).

Are there return handling charges?

Yes. Sorry but this is purely to maintain the economy of product delivery and return collection. Return requests are subject to the following charges:

India orders:

      1. 500 INR or 5% of product value (whichever is higher)
      2. Users with a >40% return rate will be charged 10%

International orders:

      1. Dollar 50 or 20% of product value (whichever is higher)
  • These charges are deducted from the refund issued to your Laavanyavati Wallet or the original payment method, as applicable.
  • If loyalty points are credited for delivered orders that are subsequently returned, the equivalent value of those points will be debited or applied to the return handling fees.

Upfront Prepaid Fees for Partial COD Orders:

  • For Partial Cash on Delivery (COD) orders, an upfront prepaid fee is charged to cover inventory reservation and COD handling costs. This fee is non-refundable if the delivery fails due to the customer being unreachable, uncontactable, unavailable at the delivery address, or refusing to accept the order.

For shipments exported to the USA from India:

  • If the customer is liable for duty to be paid as mentioned on the checkout page, and the shipment is not delivered due to non-payment of duty, the duties shall be deducted along with the applicable return handling charge when the refund is made.

 

3. REFUND MODES & ELIGIBILITY

 

Where will I receive my refund?

  • For most return/exchange cases, refunds are issued to your Laavanyavati Wallet.
  • Refunds to the original payment method apply only to Diamond customers.
  • Any payment made via Laavanyavati Credit / Gift Card / Loyalty points would be refunded to the same
  • Shipping charges will not be refunded, and any applicable discounts will be adjusted before processing the refund.

 

What happens if I’m eligible for a refund?

  • Refunds will be processed after the returned products are quality-checked and credited to your Laavanyavati Wallet or the original payment method (if applicable).

 

4. RETURNS & EXCHANGES PROCESS

How do I initiate a return or exchange?

  • Choose one of the following methods:
  • Log in to your Laavanyavati account and initiate the return under Order History
  • If you ordered as a guest, register with the same email or mobile number to access your order
  • Email your request to care@laavanyavati.com

How do I return the item?

Within India:

  1. Laavanyavati will arrange a reverse pickup within 2-4 working days.
  2. If your pin code is not serviceable, you can self-ship the item to the address provided by Laavanyavati (you are liable for transit damage) or contact us.

Outside India:

  1. Laavanyavati will provide shipping labels within 24 to 48 hours, along with instructions for dropping off the package with the courier service provider.

What happens after I send the product?

  • Laavanyavati will acknowledge receipt
  • A quality check will be performed within 5 working days
  • If accepted, your refund will be processed within 7–10 working days
  • If rejected, the item will be shipped back to you based on your confirmation


5. OTHER TERMS & CONDITIONS

What if I report a damaged, incorrect, or missing item?

  • Raise a complaint within 24 hours of delivery by emailing care@laavanyavati.com.

Can an item be reshipped after return?

  • Yes, under certain conditions (e.g., returned due to missing tags):
  • Reshipping is at Laavanyavati’s discretion
  • If the item has already been refunded, it cannot be reshipped
  • If reshipped once, it cannot be reshipped again
  • If reshipped and the customer denies delivery or requests a refund, Laavanyavati reserves the right to deduct 10% from any further eligible refund.

What if I cancel an EMI order?

  • Laavanyavati will refund to your original payment source
  • Please get in touch with your bank to ensure the EMI is cancelled
  • Laavanyavati is not responsible for bank charges incurred during EMI cancellation.

 

6. CONTACT US

 

Still have questions?

We respond promptly. We are a service-first company.